Also, it is recommended that you use a USB cable that is less than 3 meters 9. Chapter 4 Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the print driver. For more information, see Print.
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For best results, use the HP black ink cartridge to print text documents and use the HP photo or gray photo ink cartridges to print color or black and white photos. Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge.
HP does not guarantee or support refilled ink cartridges. Chapter 4 Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs and wait again.
When the printer is ready, resend the job. If prompted by the computer to retry the job, click Cancel. Check the cable connections If the printer and computer are connected with a USB cable, the problem might be due to a poor cable connection. Make sure the cable connections at both ends are secure. Clean the ink cartridges Ink cartridges might need to be cleaned. See Clean the ink cartridges.
Replace any low cartridges. Chapter 4 Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the print driver. Open the printer Properties dialog box, click the Features tab, and then make sure that Print in Grayscale is not selected in the Color options. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the ink cartridges. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes.
Press the latch to make sure it is seated flat on the cartridge. TIP: Coffee filters are lint-free and work well for cleaning ink cartridges. Repeat if necessary for the other ink cartridge.
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Close the front access cover and plug the power cord into the back of the device. Fan the media before loading. Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. If a light other than the Power light is on or blinking, there is an error. For more information, see Control panel lights reference.
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Make sure that the printer can print a self-test diagnostic page. Chapter 4 Problems setting up Bluetooth wireless communication If you have problems printing using a Bluetooth wireless connection, try the following suggestions. For more information on configuring wireless settings, see Set up the printer for Bluetooth communication. For more information, see Set up the printer for Bluetooth communication. Print printer information pages from the control panel You can print the following printer information pages from the control panel on the printer, without being connected to the printer.
To print a diagnostic page Press and hold Cancel button for three seconds. Use the diagnostic page to view current printer settings, ink supply status, print cartridge health, and to troubleshoot printer problems. To print a configuration page Press and hold Resume button and Bluetooth button for three seconds. Chapter 4 Clear jams Occasionally, media becomes jammed during a job. Try the following remedies to reduce jams.
For more information, see Media specifications.
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Make sure that you are printing with media that is not wrinkled, folded, or damaged. Make sure that the input tray is loaded correctly and is not too full. If the print carriage is obstructing the jam, gently push it to one side and then remove the media. If the jammed media is not visible in the print area inside the printer, remove what is visible in the input tray. After you clear the jam, close the front access cover, turn on the printer, and then Resume button to continue the print job.
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Resend the page or pages that were jammed in the printer. If using AC power: Printer is turned on and idle. If using battery power: Battery status light indicates power level. No action required.
Power light is slowly pulsing white. Printer is in sleep mode. No action is required. Battery is charging. Battery status light indicates charge level. NOTE: When the battery is fully charged, the battery charging light turns off. Battery charging light is red. Power cord is plugged in and battery is detected but faulty. Replace the battery. See HP supplies and accessories. Power light blinks. Borderless print error; missing or failed cartridge; cartridge in wrong slot; missinstalled cartridge.
Follow the instructions provided in the HP software messages displayed on your computer. Media jam or carriage stall. Clear the jammed paper. For more information, see Paper Jam. After clearing the jam, press Resume button to continue the print job.
If no paper jam exists, press Resume button. If this does not work, try turning the printer off and then on again, and resend the print job. Power light is off, Resume light blinks. Power light blinks, Resume light blinks. After pressing and holding the Cancel button for three seconds, the left and right ink cartridge lights are blinking.
Ink service module is full. The replaceable ink service module holds waste ink from the black ink cartridge. The ink service module is now full. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printer.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. Appendix A Understand specifications for supported media Always use the correct media-type setting in the print driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. Letter x mm; 8. Legal x mm; 8. Executive U. Statement B5 A5 U.
Letter U. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Appendix A this product or product family and available in English only either within the product documentation or at the following web site: www.
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