When you add and delete messages, appointments, tasks, and notes, the database can develop wasted space. You have created a backup of your identity or identities and are ready to continue. Note: This backup can be used by third-party database recovery software, which generally work better on non-rebuilt identities.
Start Outlook and see whether the problem is resolved. If the problem is not resolved, go to the next step. If you are using Outlook in more than one capacity, such as at home and at work, Outlook may be configured to have multiple identities. Each identity stores separate sets of email, address books, tasks, calendars, account settings, and more.
If Outlook has multiple identities, one of the identities might be damaged. Try to use a different identity to determine whether this is the problem. If an identity is damaged, you must create a new identity to resolve this problem. To create a new identity, follow these steps:. If the previous steps did not resolve the issue, the Outlook database most likely is damaged beyond repair. If there are no viable backups available and there are no other sources of the data such as another computer or a handheld device , you will have to start from scratch because the data is not recoverable.
To start from scratch, you have to drag the Office Identity folder only if there are no other identities to the Trash, and then restart Outlook.
Cancel Done. Home Email Troubleshooting.
Set up Outlook in Mac OS X and macOS — IT Help and Support
Discard all changes? Would you like to unsubscribe from Public Knowledge? An updated version of this article is available. How do I troubleshoot my Mac Outlook account?
Guide to Troubleshoot Outlook 2016, 2011 for Mac Keeps Asking for Password
KB Outdated. To remedy this, we recommend a few steps from Microsoft to resolve many of the more common issues: Rebuild the Outlook for Mac database to resolve problems This article describes how to rebuild the identity database to resolve problems in Microsoft Outlook for Mac The identity contains a set of email messages, contacts, tasks, calendars, accounts settings, and more. Your identity is located in the Microsoft User Folder data.
If you have any of the following problems, the database might be damaged, and you might have to rebuild your identity database by using the Microsoft Database Utility: Outlook doesn't open, stops responding, or quits unexpectedly. Outlook items don't open, or the item that opens is not the item that you selected. Blank lines appear in the Outlook message list or in Outlook contacts.
Outlook contact entries are not displayed correctly. You can't find information that you added to Outlook, such as a calendar event or a contact. When you perform a search in Outlook, the search results don't match the criteria that you set. A blank Office Reminders window appears. Get things done. Outlook brings your email, calendar, contacts all in one place so you can work efficiently.
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Office integration lets you share attachments right from OneDrive, access contacts, and view LinkedIn profiles. Switch between Mail and Calendar with just a tap of the Touch Bar. Another tap and you're opening a new meeting invite.
How to Troubleshoot macOS 10.14 Office Issues
Go easy on your eyes with Dark Mode. Outlook makes it focus on your inbox and calendar in low-light environments by supporting Dark Mode for macOS Mojave. Quickly connect and share Keep key contacts front and center to stay connected. Know organization hierarchies and who people work with to help get things done. Outlook works around the clock to protect your confidential information without getting in your way. Intelligence that works for you Outlook anticipates your needs.
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Travel and bill payments are automatically added to your calendar, and intelligent reminders help keep you on track. Search helps you find information quickly. Unlock the full Microsoft Office experience with a qualifying Office subscription for your phone, tablet, PC, and Mac.
Office annual subscriptions purchased from the app will be charged to your App Store account and will automatically renew within 24 hours prior to the end of the current subscription period unless auto-renewal is disabled beforehand. You can manage your subscriptions in your App Store account settings. This app is provided by either Microsoft or a third-party app publisher and is subject to a separate privacy statement and terms and conditions.
Data provided through the use of this store and this app may be accessible to Microsoft or the third-party app publisher, as applicable, and transferred to, stored, and processed in the United States or any other country where Microsoft or the app publisher and their affiliates or service providers maintain facilities. By installing the app, you agree to these terms and conditions.
See Key Details for Your Contacts: Select a contact's name in a message or calendar event to see their photo, phone number, email, org chart, and more. Email and Calendars all are fine. The issue is birthdays and anniversaries do not sync and in fact area always 1 day off. Regardless of if I start the contact birthdate in Outlook or on an IOS device once Outlook syncs the dates change by 1 day on the devices. I went through Outlook support and after a lot of back and forth and testing I got the following final feedback with no resolution : "So, the above test which you performed proves that the interaction of an OS X client causes this behavior and since this can be seen over OWA as well, I tried researching over this and found out that its a server side bug which is the cause of this issue and when interacting with OS X clients and Outlook for Mac is nowhere playing any role here and instead show you the details or information available in OWA.
Tried using this app to avoind always using my internet browser.
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